Acceptance of the Agreement
By accessing, browsing, connecting to, using, or creating an account on the associated applications for iPhone and Android devices and any mobile application (hereinafter collectively referred to as the "Platform"), which includes but is not limited to any services offered on the Platform, you acknowledge that you have read and understood these terms and conditions (hereinafter collectively referred to as the "Terms"), including these Terms and the terms of our Privacy Policy available on our website: www.aloo.com.sa, and you agree to abide by them and to comply with all applicable laws and regulations regarding your use of the Platform. Furthermore, you acknowledge that these Terms constitute a binding and enforceable legal contract between you and Aloo Company (hereinafter referred to as "Aloo," "the Company," "we," "us," "our") with respect to your use of this Platform. Please read these Terms before ordering any product through our application. By browsing, accessing, connecting to, using, or creating an account on the Platform, you become a user of the Platform ("User" or "You"), and by doing so, you agree to be bound by these Terms.
Accordingly, you are responsible for making all arrangements necessary for you to access the Platform and for ensuring that all persons who access the Platform through your internet connection are fully aware of and comply with these Terms. By viewing, using, accessing, browsing, or submitting any content or material on the Platform, you agree to these Terms as a binding legal agreement without limitation or qualification. Accordingly, the term "You" or "Your" includes any person or entity who views, uses, accesses, browses, or submits any content or material on this Platform.
If you do not agree to these Terms, you may not use this Platform. Allo reserves the right to modify these Terms at any time without prior notice. On the other hand, you agree that each visit you make to the Platform shall be subject to the Terms as stated, and that your continued use of the Platform now or after amendments to these Terms confirms your reading, acceptance, and agreement to be bound by such amendments. Service Description
The Allo platform allows its users, who agree to its terms, to order from partner restaurants, vendors, grocery stores, etc., which may be operated and managed by third parties or affiliated companies of the platform (hereinafter referred to as "Merchants").
The purpose of this platform is to provide a simple and convenient service to users by connecting them with merchants within their area for delivery orders (referred to as "Our Service"), enabling them to order a variety of goods, including ready-to-eat meals, beverages, non-prepared foods, and miscellaneous non-food items (hereinafter referred to as "Goods"). Interactive options allow users to place and submit orders with the click of a button. When you place an order from a merchant, the Allo platform acts as an intermediary on behalf of that merchant to complete your order from the platform and manage your experience by managing the order. We have created the platform to serve as a marketplace for its users.
The Allo platform does not sell or interfere in any way with the production of any goods or services produced by the merchants. What this online marketplace provides users is the ability to search and find local merchants who offer or provide these goods at their addresses and enable them to order them. Through this platform, merchants comply with the local laws, rules, regulations, and standards of the country related to the goods, preparation, sale, marketing, and safety of services.
However, users should understand and acknowledge that the Allo Platform does not independently verify the credentials, representations, or products of merchants, the components, or quality of any products, or that the merchant complies with applicable laws. Users should be reassured by the information provided by merchants on the platform or upon users' direct request from merchants regarding the quality and reliability of merchants, as well as their compliance with applicable laws.
Therefore, we reserve the right, but are not obligated, to restrict or limit the sales of our goods to any person, geographic region, or jurisdiction. Due to applicable laws in some countries, we will not offer certain or restricted goods for sale to you; any offer for any goods made on the platform is null and void where prohibited by law.
Furthermore, the Allo Platform does not in any way guarantee the quality of any goods or the extent to which any goods comply with applicable laws, nor does it warrant the conformity of the list of goods offered. on the platform with what is already provided to users. In addition, the merchant may represent that the preparation of goods and services conforms to special standards, such as (including but not limited to) "organic" or "vegan" standards, or allergen-specific standards, such as (including but not limited to) foods free of nuts, gluten, or lactose. However, the Allo platform is not obligated to make ingredient or allergen information available on its platform. In addition, Allo does not guarantee that goods sold by merchants are free of allergens, unless otherwise required by applicable laws. If you have allergies, allergic reactions, or dietary restrictions and requirements, please contact the merchant before ordering any items on our platform. Allo does not independently verify or validate these representations.
With this in mind, the Allo platform and its merchants (as applicable) will reasonably endeavor to comply with your instructions for an order. However, there may be instances where this is not possible, available, or reasonably possible. Commercial, Allo Platform and/or Merchants reserve the right to proceed with order preparation in accordance with standard operating procedures, however, neither Allo Platform nor Merchants are responsible For the replacement or refund of an order that does not comply with the special instructions you requested.
Aloo will not be legally responsible or liable for any goods or services provided by merchants that are unsanitary, cause harm, are unacceptable to users, or do not meet users' expectations in any way.
Users are solely responsible for verifying the accuracy of delivery addresses, and Aloo assumes no legal responsibility or liability for any such incorrect addresses. Please note that the merchant will make every effort to meet the specified delivery time. However, delivery times may be affected by factors beyond its control, and therefore delivery times cannot be guaranteed. We will notify you if we become aware of an unexpected delay.
How to Create an Account
The user can create an account on the application, where the "username" is personal to the user, and the same "username" will not be given to different users. Aloo is not responsible for any problems that may arise from using the access code sent to you. Furthermore, Aloo will notify the user of promotions within the user's scope that they may benefit from through in-app messages. The user must enter their mobile number and the access code sent to the same number. This process is called "logging in" to the application.
By using this platform, you guarantee that any personal data you provide to us is true and accurate, current, and complete in all respects. You will promptly notify us of any changes to your personal information. By updating your user profile on the platform or by contacting us, you agree not to impersonate any other person or entity or use a false name or a name you are not authorized to use.
You are not permitted to register multiple accounts for the same person; violating this provision may result in the termination of your account. User passwords must be kept confidential at all times and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are sent through your account. If you know or suspect that someone has knowledge of your account details, you must contact us immediately. Furthermore, you may not use the Platform for any illegal or unauthorized purposes, including, but not limited to, the following:
1. Distributing any unlawful, defamatory, abusive, dangerous, harmful, obscene, or otherwise objectionable material; transmitting material that constitutes a criminal offense, gives rise to civil liability, or violates any laws, regulations, or codes of conduct;
2. Interfering with any other person's use or enjoyment of the Platform;
3. Damaging, disrupting, or impeding the operation of this Platform, or attempting to gain unauthorized access to this Platform or its connected networks, by hacking, phishing, or other similar means.
4. We expect each device to have only one user account. We may permit the Service in such cases, but we will not permit the use of promotional offers.
If you wish to delete your account, please contact us via the Platform chat feature to request deletion.
How to Place and Place an Order
Once you have selected your product from the merchant's list, you will be given the opportunity to place your order by clicking the "Confirm Order" button. Please note that it is important to check the information you enter and correct any errors before clicking the "Confirm Order" button, as once you click this button, any errors cannot be corrected.
Upon receipt of your order, the platform will begin processing it, and we will send a message on the final page confirming that your order has been received and successfully sent to the merchant. If any payment is not authorized or approved by you, you will be returned to the previous page on the platform, and we will not be obligated to provide the services.
Cancelling an Order
You can cancel an order and receive a full refund before the order is accepted by the merchant. If you need to cancel an order after the merchant has accepted it, please contact us via the chat feature on the platform to cancel the order. Allo reserves the right not to issue full or partial refunds if you cancel an order after it has been accepted.
The merchant may cancel the order later after you receive confirmation that it has been sent to the merchant. Allo and our merchant partners reserve the right to cancel any order, before or after acceptance, and you will be notified immediately of any such cancellation. Your order history will only hold successfully completed orders. In the event of an unsuccessful online payment, the order amount will be refunded to your account within seven to fourteen days, depending on your bank.
Delivery
You should be aware that the availability of goods offered by Allo may vary from one delivery area to another. By entering your delivery address on the platform, you will be shown the sellers we offer at that time. Delivery areas may expand, contract, or change depending on various circumstances, such as weather, traffic, force majeure, etc.
Delivery Time
Allo will deliver your order to the delivery address you have added. The estimated delivery time for your order will be shown in a confirmation message on the order tracking page. However, delivery times vary based on factors beyond our control (such as order volume, distance, time of day (peak periods), weather conditions, traffic, etc.). You can view the remaining delivery time for an order by clicking on "My Orders" on the platform. You acknowledge that the delivery time we display is an estimate only, and orders may arrive earlier or later than this estimated time. To ensure that no order is unsuccessful, you must ensure that you or someone else is present at the delivery location to receive the order once the order is placed.
Unsuccessful or Non-Continued Deliveries
Without prejudice to any other provisions of these Terms, in cases where we attempt to deliver an order but are unable to do so due to reasons at your own risk, including, but not limited to:
1. No one is present or available to receive the order;
2. The customer cannot be contacted despite attempts to reach them via the phone number they have provided;
3- Failure to reach the location appropriately or sufficiently to successfully deliver the order;
4- Lack of a suitable or safe place to leave the order.
You will be contacted via, among other means, a call or an in-app message to inform you of the unsuccessful delivery and the next steps to address it. In such cases, Allo reserves the right to cancel the order without refunding or compensating you.
Failure to Cancel the Order
If you remain offline or fail to receive the order within a reasonable period of time from the time the order arrives at your delivery address, Allo reserves the right to cancel the order without refunding or compensating you.
Incorrect, Missing, or Defective Order
Upon receiving your order, if you discover any issues with your order (for example, an incorrect order, an order with defects, or missing items), please contact customer support via the in-app customer support chat feature immediately. In some cases, Allo may request photographic evidence and/or additional data to properly investigate the issue with your order. If we determine that the order you received is not of satisfactory condition or quality, we will compensate you for all or parts of your order.
Delayed Order Delivery
If your order delivery is significantly delayed beyond the estimated delivery time, please contact customer support via the in-app customer support chat feature immediately. In some cases, additional information may be required to properly investigate the issue with your order. If we determine that the order you received was significantly delayed, we will compensate you for the significant delay.
No-Contact Delivery
As a delivery option, customers may choose (for some offered items) no-contact delivery (for example, to have the order delivered to their door at the delivery address without face-to-face interaction). Allo will not be responsible for theft, damage, contamination, and/or any other deterioration of the order after delivery.
Pick-up from Store
Pick-up Process
Whenever available and as described on the App, you will have the option to pick up your order in person directly from the merchant's premises (the "Pick-up Process") instead of having the order delivered to you. The application will indicate the time for receiving the order ("Pickup Time"); the seller will prepare the order by the scheduled pick-up time. In some cases, a reasonable delay in pick-up may be expected. Accordingly, the seller agrees to hold the order on your behalf at the seller's premises for no more than thirty (30) minutes after the pick-up time ("Waiting Time") and will not be obligated to deliver the order to you if you fail to receive your order within the waiting period.
Receipt Responsibility
In the event of unreasonable delays attributable to you in receiving the order, you bear the risk of any damage, loss of quality, or change in condition (such as changes in the appropriate temperature for consumption). In this event, you are not entitled to a refund or replacement of the order. You are solely responsible for inspecting the order upon receipt and must report any problems or defects to the seller before leaving the seller's premises.
Your Responsibilities
While using the services offered through the application, the user agrees and undertakes to:
1. The integrity and accuracy of the information provided when requesting any service; In cases where such information is required, the user is solely responsible for any losses that may arise from providing any false or insufficient information; in such cases, their account may be closed.
2. The user is solely responsible for all ideas, opinions, and personal data they provide while using the application services, all files uploaded to the application, and any personal information submitted. Allo is not liable in any way for these files. Users are also responsible for not accessing any unauthorized services provided on the platform in any manner other than that specified by the platform; not changing the software in any way; not using the software that has been changed; and indemnifying Allo for all material and moral losses in the event of the user's failure to comply with the above provisions. The Allo platform will not be responsible for any damages that may arise from reading any user’s data by any unauthorized persons, not to send any messages that represent a threat, immoral, racist, or in violation of the applicable country’s laws and international agreements, and any correspondence, addresses, and titles published in the context do not conflict with the rules of public morality, good manners, and laws, not to harass and/or threaten other users, or any of the live chat staff in the application, not to act in a way that affects the use of the services by other users, and not to publish, print, distribute, or distribute You must not post any unethical, inappropriate, or illegal materials or information that may harm the reputation of any individuals or organizations. You must not advertise, sell, or offer for sale any products or services, or participate in any activities such as conducting a survey, competition, or sending chain letters. You must not send any information or programs that may harm the information or programs on other users' computers.
3. All records or materials obtained using the Allo App Services are subject to the user's consent. The user bears full responsibility for any damage, loss of information, or other losses incurred by the user on their mobile device. The user may not claim any compensation for any losses arising from the use of the Service. You must not use the Platform Services for any commercial or advertising purposes without the consent of the Allo Platform. The Allo Platform may monitor all systems at any time or on an ongoing basis.
4. The Platform may use its system for commercial purposes. It may not send any information prohibited by law by mail or circulate any emails it does not have permission to send, such as chain letters, malware, etc., in order to prevent the recording and misuse of any personal data of others. The User shall be solely responsible for all actions taken under the Username. Customers shall pay the service fees notified in advance at the time of delivery of the Products; otherwise, the Products shall not be delivered to the Customer; not access the Platform or Services using a third-party account/registration without the express consent of the Account Holder; not use the Platform for illegal purposes; not commit any infringing acts on the Platform or in connection with the Content on the Platform; not use the Platform to engage in commercial activities by using the Allo Platform Services; not copy any Content, including, but not limited to, Merchant Listing Content and browsing third-party listings, for republishing in print or online; not browse the Merchant Listing or make blog entries for any commercial purpose or any purposes or intentions inconsistent with the purpose or spirit of the Platform; not attempt to gain unauthorized access to other computer systems from or through the Platform; not interfere with another person's use and enjoyment of the Platform or another entity's use and enjoyment of the Platform; and not upload or transmit viruses or other harmful, disruptive, or destructive files. and/or not to disrupt, interfere with, harm, or violate the security of the Platform or any services, resources, accounts, passwords, servers, or networks connected to or accessible through the Platform or affiliated or linked platforms (including those provided by our merchant partners).
5. All minor users in the country in which they reside must obtain permission from, and be directly supervised by, their parent or guardian to use the Platform. If you are a minor, your parent or guardian must read and agree to this Agreement before you use the Platform. Credit or debit cards used to place orders through the Platform's online payment gateway must be the user's own. Otherwise, the user must obtain legal authorization from the cardholder to make the transaction.
User Materials
Other than personally identifiable information (referred to as "Personal Data"), which is covered by the Platform's Privacy Policy, any material you submit or post on this Platform is considered non-confidential and non-proprietary. The Platform will have no obligations with respect to such material. The Platform and anyone we designate will be free to copy, disclose, distribute, incorporate, and otherwise use these materials and all data, images, sounds, text, and other things contained therein for any commercial or non-commercial purposes.
You are prohibited from posting, uploading, or transmitting to or from this Platform any material that:
violates any applicable local, national, or international law;
is illegal or fraudulent;
is used for unauthorized advertising; or contains viruses or other malware.
You may also not misuse the Platform (including by hacking).
Any comments or reviews you submit through the Platform must not contain any defamatory, libelous, or offensive material; promote violence or discrimination; infringe upon another person's intellectual property rights; breach any legal duty owed to a third party (such as a duty of confidentiality); promote illegal activity or an invasion of another's privacy; give the impression that they originate from us; or be used to impersonate another person or misrepresent your relationship with another person.
The prohibited acts listed in the paragraphs above are not exhaustive. You will pay Allo Platform all costs and damages incurred as a result of your violation of any of these restrictions.
In addition, Allo Platform will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in violation of the preceding paragraph.
Acceptable Use Policy
You may not access or use the Platform for any purpose other than that for which it was created. The Platform is for the personal use of users only and may not be used in connection with any commercial endeavors except those specifically authorized or approved by the Platform. In the event of any prohibited activities by a user, the Company has the right to suspend, block, or terminate the user's account and deny access to the Service. Prohibited activities include, but are not limited to:
1. Activities that violate any law, statute, ordinance, or regulation;
2. Violate applicable laws or industry regulations relating to the sale of alcoholic beverages, prescription drugs, or devices;
3. Infringe upon a copyright, trademark, or The right to publicity, privacy, or any other proprietary right under the laws of the account holder's jurisdiction;
4. Any illegal products, services, or activities, including encouraging, promoting, facilitating, or directing others to participate in illegal activities;
5. Payments made to or from any country on a sanctions list, as well as business or partnerships with persons subject to international or domestic sanctions, suspected of or convicted of terrorism, financial crimes, or any other crime;
6. Providing false information related to a customer's identity or business activities;
7. Any product, service, or activity that finances terrorism;
8. Drugs, stimulants, certain controlled substances, or other products that pose a risk to consumer safety, or products containing THC, CBD, or any other similar substance, or any activity related to drug paraphernalia.
9. Products, services, or activities, including media and journalism, that may be considered discriminatory, hateful, racist, exploitative, or incite harassment, defamation, or violence;
10. Activities related to the Services where the Service Provider collects funds on behalf of others as a payment service provider, such as check cashing agencies, foreign exchange providers, money transfer machines, traveler's checks, or money orders;
11. Including ammunition, explosives, arms, defense, or replica weapons, gun spare parts, or related parts or accessories, or related to hunting, or the manufacture/distribution of weapons;
12. Services related to sharing hospitality time or issuing travel visas;
13. Promoting or advertising products or services other than your own without proper authorization to do so;
14. Collecting funds without a license when required within the account holder's jurisdiction;
15. Multi-level marketing programs, network sales, matrix programs, outbound and inbound telemarketing, or other similar programs, including pyramid schemes and Ponzi investment schemes;
16. Gambling, betting activities, casinos, lotteries, prize draws, small auctions, services related to fantasy sports or sports prediction, or the sale of "chips" or usable vouchers of value associated with such services or certain games purchased;
17. Programs, materials, or services related to wealth courses or related to increasing your wealth or gambling;
18. Factoring, lending, investment services, financial services, escrow or mortgage services, pawn shops;
19. Private business directories, businesses specializing in warning letters, liquidation, or proxy services;
20. Buying or selling stocks, bonds, securities, options, futures, binary options, or an investment interest in any entity or property, or services related to withdrawals, debt consolidation, insurance brokers, payday lenders, medical groups, scholarship programs, payment protection insurance, currency exchange, or foreign exchange (forex) trading activities;
21. Modification chips (for example, modifying a gaming console to use non-productive hardware or software);
22. Unlicensed ticket agencies, ticket resale;
23. Counterfeit clothing and products, or counterfeit goods;
24. Conducting inappropriate, abusive, indecent, harassing, threatening, embarrassing, hurtful, vulgar, hateful, racist, ethnically, or sexually abusive, or engaging in any inappropriate behavior toward Allo platform staff; and politically exposed persons (PEPs).
Accordingly, Allo reserves the right, but is not obligated, to do any or all of the following (without limiting other actions):
1. Investigate a claim that any content posted on the Platform does not comply with these Terms and, in its sole discretion, decide to remove or request the removal of the content;
2. Remove content that is offensive, illegal, disruptive, or otherwise inconsistent with these Terms;
3. Monitor, edit, or disclose any content on the Platform; and modify or delete any content posted on the Platform, regardless of whether such content violates these Terms;
4. Cancel and/or suspend any order, deactivate, or terminate your account, at its sole discretion, if it reasonably suspects or discovers fraudulent behavior or activity related to your account and/or order, and/or any of the reasons mentioned in Section 3 of these Terms.
Allo Powers
Allo may temporarily suspend or completely cease operation of the system at any time. Allo will not be liable to Allo members or any third party due to a temporary or complete system downtime.
The username and password will be displayed and approved after completing the form provided to customers by Allo. Allo may prevent customers who have completed the form or communicated with the website, even though they have passwords, from obtaining a new password or using their passwords for an indefinite period of time, if Allo deems it necessary.
Allo does not guarantee that its services will be provided in a timely, secure, and complete manner, that the results obtained from the services will be accurate and reliable, or that the quality of the services will meet expectations. Allo's role is limited to notifying the store of customer requests.
Allo reserves the right to backup and delete all or some files and messages submitted by members during use of the services for a period of time deemed appropriate by Allo. The Allo platform will not be responsible for backup and deletion procedures. Alo has the ownership and copyright rights arising from the ownership of the information, documents, software, designs, graphics, etc., which Produced by itself and/or purchased from outside.
Allo is not responsible for any meal ordered that is not delivered by the store due to unavailability.
Allo reserves the right to publish any information, documents, software, designs, graphics, etc. (such as messages, notices, reports/news, and files sent to newsletters) produced by members, uploaded to the system by members, and/or sent elsewhere on the site deemed appropriate by Allo. This information may be copied and/or published by other users. In such cases, users will not be charged any fees from Allo.
The obligation to change information related to prices and product specifications offered for sale through Allo rests with the companies that have restaurants affiliated with Allo. In the event of any inaccurate information related to prices and product specifications, Allo may correct the error by canceling the order.
Allo may redirect the member to another website. In such a case, the member agrees that Allo is not responsible for the context of the content of the website that the member accesses. Allo may change non-membership services to membership-based services. Allo may offer additional services, change some services in part or in full, or convert them to paid services.
This site may be unavailable from time to time for maintenance and updates. While we will endeavor to notify customers in advance of the unavailability of any service, this cannot be guaranteed, and we reserve the right to modify or withdraw the service at any time.
Termination of Agreement
Allo has the right to terminate, suspend, or delete your account or your access to or use of the Platform, including the delivery services we provide to you in connection with the order, for any reason, including, but not limited to, if Allo, in its sole discretion, deems your use unacceptable or in the event of any breach by you of these Terms. Where appropriate, you will be given the opportunity to explain your position before any termination, suspension, or deletion of your account.
Restrictions on Non-Personal and Non-Commercial Use
Your agrees that the consequences of commercial use or republishing content or information from the Site without the Company's permission may be severe and incalculable, such that monetary compensation may not be adequate, and that Allo may take a temporary or permanent decision to prohibit such use.
Refund Policy
Allo takes user satisfaction seriously. If you have any issues with your order, you can contact us via online chat, and we will assist you. In appropriate cases, if Allo has already sent the invoice on behalf of the merchant, Allo will refund the amount in full or in part. In the following cases: If you do not receive your order, you can request a full refund. If part of your order is lost, you can request a partial refund. In each case, we will consider relevant factors, including the order details, and will make every effort to satisfy you. You will receive the refunded amounts in your wallet account as credit, unless you request a refund to the original source and method of payment.
Price and Payment Methods
Once your order is accepted, this constitutes an agreement between you, the user, and the merchant. The merchant bears sole responsibility for this request.
Allo does not provide any payment services to you or third parties. All online payments are processed through the payment service provider/source and payment service providers in partnership with Allo. Prices displayed on the Platform are shown in the local currency applicable in the country and are subject to applicable taxes. You also accept that prices and offers on the Platform may differ from prices and offers provided by the merchant elsewhere (including their website, mobile applications, or service and merchandise display outlets).
The manner in which we display merchandise prices may vary depending on the merchant and is subject to applicable laws and the prices shown on our Platform. The prices and additional fees (including, but not limited to, delivery fees, service fees, and mini-basket fees) indicated on the Platform are as stated at the time of each order and may be subject to subsequent change. Allo reserves the right to charge fees (including, but not limited to, delivery fees, mini-basket fees, and service fees) for our services as deemed necessary for our business. Details of the prices and additional fees are displayed prior to payment. When placing an order, you agree to all amounts, additional fees, and the final total displayed.
Payment Methods
When using your account as a payment method, you may choose from several payment methods, as available and indicated on the Platform. Allo reserves the right to offer additional payment methods and/or remove existing payment methods at any time at its sole discretion. If you choose to pay using an electronic payment method, payment will be processed by another payment service provider. With your consent, your credit card/other payment information will be stored with the payment service provider for future orders. Neither your credit card information nor your payment information will be stored with the Allo app.
You must ensure that there are sufficient funds on your credit or debit card to pay upon request. To the extent necessary, Allo is responsible for payments made on the platform, including refunds, chargebacks, cancellations, and dispute resolution, provided they are reasonable, justified, and in accordance with these terms.
When settling your account, please carefully read the applicable payment terms linked to and the disclaimer before using any payment method.
Validity of Order Records
In any disputes that may arise in connection with these Terms, the User agrees, represents, and warrants that any book, microfilm, microfiche, or electronic record shall constitute valid, binding, absolute, and exclusive evidence. This provision includes the characteristics of an evidential contract, and the User waives in advance all objections to specific order records and the right to be sworn to ascertain the correctness of such records.
Severability
If any part of these Terms shall be unlawful, void, or unenforceable for any reason, such provision shall be severed from these Terms, and such provision shall not affect the validity and enforceability of any remaining provisions of these Terms. No waiver by us shall be construed as a waiver of any prior or subsequent breach of any provision.
Limitation of Liability
To the extent permitted by law, Allo provides this Platform and Content on an "as available" or "as is" basis. We make no representation or warranty of any kind, express or implied, regarding the content and availability of this Platform, or that it will be accurate, timely, error-free, that defects will be corrected, or that the Platform or the server that makes it available are free of viruses or other harmful components. Subject to the preceding paragraph, Allo, its directors, employees, agents, officers, or contractors shall not be liable for any direct, indirect, special, or consequential losses or damages (including, but not limited to, damages for business losses or loss of profits) arising in contract, tort, or otherwise from the use of or inability to use this Platform. Nothing in these Terms shall exclude or limit liability for death or personal injury resulting from the negligence of us, our agents, or our employees.
Merchants are solely responsible for the preparation of orders or the condition or quality of the content.
Orders sold to you. In cases of delivery by the merchant, merchants are responsible for delivering the goods and/or orders. Allo shall not be liable for any losses, damages, expenses, costs, or fees arising from the contractual relationship with the merchant.
Indemnification
You hereby agree to indemnify and hold Allo, its parent companies, subsidiaries, affiliates, agents, directors, and other employees, harmless from any claim, suit, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by any person related to your use of the Platform or Documents, any alleged infringement of the intellectual property rights or other rights of any person or entity related to the Platform, your breach of these Terms, and any act or omission related to the Platform.
Amendments
Allo may amend these Terms at any time in its sole discretion. Amended Terms shall be effective immediately upon posting, subject to applicable law. You are solely responsible for regularly reviewing these Terms. If you do not accept the amended Terms, in whole or in part, you must immediately stop using the Platform and/or any of its Services.
Disclaimer
The information, content, products, services, and materials available through the application (whether provided by Aloo, you, other users, its affiliates, or third parties), including, but not limited to, applications, services, documents, text, images, graphics, audio files, and video files, are provided "as is," "as available," "as available," without warranty of any kind, either express or implied. To the fullest extent permitted by law, Aloo disclaims all representations and warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer viruses, and implied warranties arising out of course of dealing or performance.
Prevailing Language
These Terms are available in English, French, and Arabic. In the event of any inconsistency between the two versions, the Arabic version shall prevail.
Contact Us
For customer support, you can reach us through the Help Center available on the application or by emailing us at CS@Aloo.com.sa